Delivery Policy

Delivery Policy

At Florism De Art, we are pleased to offer same-day delivery for selected flowers, available from Monday to Sunday within the Kuala Lumpur and Selangor areas.

Delivery Sessions

We provide three daily delivery sessions:

• Morning: 10am - 2pm

• Afternoon: 2pm - 5pm

• Evening: 5pm - 8pm

Please note that time-specific deliveries are not currently available to ensure fairness and maintain our delivery efficiency. If you have specific timing needs, kindly contact us at +60102413855, and our customer service team will do their best to accommodate your request.

Grace Period

We kindly ask for a 1-3 hour grace period and or a reasonable amount of time for deliveries due to potential unforeseen circumstances such as traffic or weather conditions.

Delivery Recommendations

To ensure the freshness of your flowers, we recommend scheduling deliveries to an address where you or your recipient will be available. In the event that neither you nor your recipient can receive the flowers, we offer a re-delivery service at an additional cost, which will depend on the location.

Customer Support

We are committed to delivering your flowers on time and in excellent condition. Should you experience any issues or delays with your delivery, please do not hesitate to contact our customer service team at florismdeart.shop@gmail.com or call/WhatsApp us at +60102413855. We are here to assist you.

For Self Collection:

Self-Collection Location: Lot 2.70.00 Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Malaysia

Specific Location: We are located at the 2nd Floor, one floor below the Main Entrance of Pavilion Kuala Lumpur. Head to the centre court and walk towards the end, we are located at the right side of Porte Corche Entrance. You can find landmarks such as, Rolex, BOSS, The Coffee Bean, Dome Cafe.

Looking for flowers & gifts?

We deliver in Kuala Lumpur and Selangor in the areas below!